Service status
When something is wrong with one of our products, or we plan work that interrupts it, we say so on your account page, under Service status. It is there whether or not you can sign in: the sign-in page shows it too.
What you see
- Incidents: something is not working as it should. Each says which products it affects (or every product), how serious it is, where we are (investigating, cause found, monitoring, resolved) and our latest update; earlier updates are folded under Earlier updates.
- Maintenance: planned work, from two weeks before it starts, with when it starts and when we expect it to end.
- What ended in the last week stays, marked as ended, so you can see what happened.
When you are signed in, notices for products your organizations use come first; the rest are shown greyed out. Nothing shows when all is well.
Getting help
If something is wrong and it is not listed, open a support request from your account page. When it is listed, you do not need to: we are on it, and the notice says when it is fixed.