Rating our support, and requests closed for you
Rating a request
When a request of yours is resolved or closed, we may ask how we did: the email telling you says so, and the request's page shows five stars.
- Open the request: through the link in the email, or signed in at /account under Support.
- Choose 1 to 5 stars, add a comment if you like, and choose Send rating.
You can change your rating the same way. Only the person the request is for can rate it: people copied on it cannot, and neither can their email links. Our staff see your rating and comment on the request.
Requests closed when we do not hear back
When we have asked you something and are waiting on you, a request may be closed after some days without a reply. You are emailed when it happens.
- If it is resolved, just reply, by email or on its page, and it opens again.
- If it is closed, it takes no more replies: open a new request under Support → New request and mention the old number (such as ZC-41).